Collaborating in Zoom Team Chat is so much more than just a series of messages or chat conversations. It’s about getting work done and working with others in a way that is easy, enjoyable, and efficient.
As Team Chat continues to transform into a hub of collaboration, we know that integrating apps into your Team Chat experience is critical. Last month at Zoomtopia, we officially announced the introduction of Apps for Team Chat, which allow you to bring everyday work tasks into the space where conversations and decisions are happening. This means that you can access your favorite tools, all without context switching or leaving Zoom.
Building on the recent releases of the Jira App and ServiceNow Virtual Agent, today we are thrilled to announce that the Salesforce App for Zoom Team Chat, one of our most requested applications, is now available for you to use.
Bring customer records right into Team Chat
Maintaining a strategic customer focus is essential to business success. You need the power to access and update important customer information, without having to think about how or where to do it. If you’re already using Zoom Team Chat and Salesforce, why not boost your productivity by using them together?
The Salesforce App for Team Chat brings Salesforce’s cloud-based CRM directly into Zoom. Whether you’re using it in a 1:1 chat, or a larger team chat or channel, the Salesforce App for Team Chat lets you:
Search for records: Gain access to important customer information via our simple compose shortcut.Share records in channels: Keep colleagues informed by sharing a customer record into Team Chat for higher visibility.Receive notifications: Keep your finger on the pulse of your customer base with custom notifications so that you never miss when an Opportunity changes stages, or when a Contact called.Add chat messages to records: Seamlessly add messages to records for greater conversational context.
With the new Salesforce App for Team Chat, you don’t have to waste time trying to track down and update a customer record.
Simplify support and project management with ServiceNow, Jira and GitHub apps
The Salesforce App for Team Chat isn’t the only tool available to you in Team Chat. Three other recently released apps will also help improve personal and team productivity to help you gain valuable time back in your day.
ServiceNow Virtual Agent
Self-serve and address IT issues on the fly with our ServiceNow Virtual Agent App. The ServiceNow Virtual Agent App allows users in Zoom Team Chat to interact with a ServiceNow bot to create tickets, check status, and take action. It takes natural-language queries from users, like “Can’t get onto VPN,” and uses artificial intelligence and text analysis to parse those requests into a set of custom-scripted answers. More specifically, users in Team Chat will be able to engage with the virtual agent on tasks like requesting application support, hardware, or general IT help.
These automated queries eliminate redundant and repetitive tasks for service teams. More than just increased personal productivity, the ServiceNow Virtual Agent frees up team members’ time so that they can delve into complex issues and provide better one-on-one support.
Jira App for Team Chat
Jira is Atlassian’s agile project management tool, and our Jira App for Team Chat helps you view, create, and update Jira issues directly from Zoom Team Chat. Preserve important issue details and save time by leveraging message shortcuts to quickly create or update Jira issues right from Zoom. You can also communicate more clearly with team members by sharing a Jira issue in your Team Chat message, allowing channel members to take quick actions from an interactive card.
GitHub for Team Chat
Last month, we also launched the GitHub App for Team Chat, which allows you to connect your GitHub account to Zoom Team Chat so you can create, update, and get notifications about GitHub issues directly from Team Chat.
More apps are on the way
All of these apps are meant to save you time, which is why we’re focused on bringing all of your favorite apps into Zoom Team Chat. In the coming months, we plan to add Team Chat Apps for Asana, Confluence, Google Drive, Workday, and more to continue to help you work smarter, boost productivity, and reduce app fatigue from constant context switching.
Don’t see your favorite app listed in the Zoom App Marketplace for Team Chat? Let us know what apps you’d like us to add!
How to begin using apps for Team Chat
To access these apps, you’ll need access to Zoom Team Chat! Fortunately, Team Chat comes included with Zoom Meetings and Phone licenses and with all Zoom One bundles. You can access it by downloading the desktop and mobile app here. If you already have Zoom downloaded, click the “Team Chat” icon to start chatting!
Next, visit the Zoom App Marketplace to discover which apps are available for Team Chat. From there, you can explore all of our apps, or filter specifically for Apps in Team Chat. As an admin, you can choose which apps you’d like to add to your account. As an end user, you can request to add specific apps for your admin to review and approve.
Once the apps have been successfully added, start using them, to bring your workflows right into Zoom and use your time more effectively!
By: David Ball
Title: Boost productivity with Salesforce, Jira, GitHub, and ServiceNow apps for Team Chat
Sourced From: blog.zoom.us/salesforce-jira-github-servicenow-apps-for-zoom-team-chat/
Published Date: Mon, 12 Dec 2022 11:00:00 +0000