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Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A Morning Consult study found that more than half of respondents would switch to a competitor after one or two bad customer experiences, making it imperative for businesses to focus

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to communicate with one another. So, how do you make your dollars go further without adding more complexity to your workflows? Start

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer service) Dissatisfaction, on the other hand, has a swift and decisive downside. Even just one or two bad experiences can be enough to lose a customer. We found that 59% of customers

You have a ton of information, messages, and resources coming your way at any given time. It can feel impossible to stay on top of it all, forcing you to scramble for ways to consolidate your efforts, save time, and stay organized. Adding additional productivity tools into the fold doesn’t always help, as it can feel like you’re just adding to the pile of things you need to check. Instead,

At Zoom, security and privacy aren’t just buzzwords — they are deeply ingrained in our culture, key initiatives, and approach to design. In the ever-evolving landscape of cybersecurity, we know it is essential to try to stay ahead of potential threats. That’s why we leverage the expertise of the ethical hacking community to help identify and address vulnerabilities before they can be exploited by malicious actors. One of the ways