Partnering to drive customer experience transformation 

June 1, 2023

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new opportunities to gain their customers’ trust and consistently deliver a positive experience.

With this in mind, we’re transforming the customer experience industry with our innovative CX solutions and are thrilled to bring this innovation to our valued partners. Together, we can revolutionize employee collaboration, enhance agent and customer communication, and drive business growth. Read on to discover the exciting opportunities that await our Zoom Partners.

Expanding customer experience solutions

In a world where companies are being asked to do more with less, the combination of AI-powered technology and an easy-to-use contact center can decrease inefficiencies and redundancies while increasing agent happiness and customer satisfaction. Composed of our omnichannel contact center and AI-chatbot, Zoom’s customer experience solutions (ZCX) are designed to streamline interactions between support agents and customers and are now available for resale and referral through our channel partners.

As part of the Zoom Platform, Zoom Contact Center (ZCC) and Zoom Virtual Agent (ZVA) integrate with critical business applications and help desk software to provide a seamless experience for agents to communicate with back-office experts and customers on their preferred channel. And with as many as 69% of customers preferring to self-serve, ZVA enables customers to reach a faster resolution that can ultimately drive greater satisfaction. In fact, at Zoom, our intelligent, conversational AI chatbot solution helps our best-in-class support team achieve a 95% customer satisfaction (or CSAT) score.

Introducing new CX partner competencies

To further support our partners, we launched the Zoom Customer Experience Competencies, composed of ZCX Sales and ZCX Implementation. These competencies were designed to provide partners with specialized training, resources, and incentives to excel in the customer experience market. As you embrace these competencies, you can gain a competitive edge and strengthen your position as a trusted advisor.

Incentives to support your route to market

We understand the importance of supporting a partner’s route to market. That’s why we offer a range of incentives, including SPIFFs (Sales Performance Incentive Funds) and rebates. These incentives are designed to reward our partners’ efforts and help drive business growth. Partnering with Zoom can not only benefit your bottom line but also contributes to the mutual success of both organizations.

Unlock new revenue opportunities

Because it’s part of the Zoom platform, our customer experience solutions also integrate seamlessly with Zoom Phone and open the door for Professional Services opportunities. By offering a comprehensive, all-in-one UCaaS solution, our partners are poised to expand their business into new areas of growth and unlock further revenue opportunities.

Scaling together for mutual success

Zoom Partners play a crucial role in helping us scale and reach new heights. Our partnerships are built on a foundation of mutual success, where we collaborate to achieve our shared goals. Together, we can shatter the misconception that Zoom is solely a meeting platform and showcase how our modern CX solutions can help businesses drive employee and customer satisfaction, revenue growth, and build brand loyalty.

In a time when customer satisfaction can make or break a business, we hope you’ll join us as we work to transform the employee experience and customer engagement industry. Reach out to your Zoom Partner Account Manager or visit the Zoom Partners Page today to explore the exciting opportunities that our Zoom Partner Program offers.

By: Todd Surdey
Title: Partnering to drive customer experience transformation
Sourced From: blog.zoom.us/partnering-to-drive-customer-experience-transformation/
Published Date: Thu, 01 Jun 2023 20:49:09 +0000

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